About Alliance Credit Union
We're on a mission to make banking simple, accessible, and empowering for everyone. Learn about our story, our values, and the people behind Alliance Credit Union.
Our mission is simple: banking made simple.
At Alliance Credit Union, we believe managing your money should be effortless, transparent, and secure. We combine cutting-edge technology with human-centred design to create a banking experience that works for you — not the other way around.
From everyday banking to long-term investing, we're here to help you take control of your financial future with confidence.
- Built around you — Every product designed with your needs in mind
- Transparent always — No hidden fees, no confusing terms
- Secure by default — Bank-level security on every transaction
- Available 24/7 — Real humans, ready to help anytime
Our values
The principles that guide everything we do — from product design to customer support.
Customer First
Everything we build starts with you. We listen, learn, and design solutions that genuinely improve your financial life.
Security & Trust
Your financial data deserves the highest level of protection. We invest in advanced security so you can bank with confidence.
Innovation
We're constantly pushing the boundaries of what digital banking can be — simplifying complex processes and making finance accessible.
Transparency
No hidden fees, no confusing terms. We believe in clear, honest communication at every step of your journey with us.
Accessibility
Banking should be available to everyone, everywhere. We design for all devices, all abilities, and all levels of experience.
Responsibility
We're committed to ethical banking, sustainable practices, and making a positive impact in the communities we serve.
Meet the team
A passionate group of financial experts, engineers, and designers working to reshape banking.
Sarah Mokoena
20+ years in banking and fintech, driving Alliance Credit Union's vision of accessible finance.
David Chen
Building secure, scalable platforms that power millions of transactions daily.
Amara Okafor
Designing intuitive experiences that make managing money feel effortless.
James Van der Merwe
Keeping your accounts safe with advanced fraud detection and encryption.
Our journey
Key milestones that shaped Alliance Credit Union into the bank it is today.
Founded
Alliance Credit Union was born with a simple idea: banking should be simple.
1 Million Members
Reached our first million members across the UK and beyond.
Digital Banking Award
Recognised as Best Digital Bank for customer experience.
2 Million & Growing
Now serving over 2 million members with £12.5B in assets managed.
Why millions choose Alliance Credit Union
We built our credit union to be different — and it shows in everything we do.
- Fee-free banking — No monthly fees, no minimum balance
- Instant everything — Transfers, notifications, controls
- Real human support — 24/7 from real people, not bots
- FSCS protected — Your money is safe up to £85,000
- Fully digital — Bank from anywhere, on any device
Our commitment to you
Four promises we make to every member — no matter who you are or how you bank with us.
Fair pricing
No hidden fees, no confusing terms, no small-print surprises. What you see is what you get.
Real support
When you need help, you'll speak to a real person — 24 hours a day, 7 days a week.
Total security
Bank-level encryption and 24/7 fraud monitoring protect every transaction, every time.
Always improving
We ship new features every month, listening to your feedback to make banking better.
Frequently asked questions
Common questions about Alliance Credit Union and what we stand for.
Ready to join Alliance Credit Union?
Become part of a community of over 2 million members who trust us with their financial future.